FlexyRemit Privacy policy

Company Name: FlexyRemit Pty Ltd

Registered Address: Collins Street Tower

Level 3, 480 Collins Street Melbourne, Vic 3000.

ABN: 72 644 346 627

We, Flexy Remit Pty Ltd (“FlexyRemit”, “we”, “us”) have prepared this privacy policy, available free of charge at our website here www.flexyremit.com. If you have obtained this privacy policy from another source, or have been charged money for this privacy policy, please contact us immediately.

For the purposes of this policy, ‘’you’’, ‘’the client’’, ‘’your’’ shall refer to the individual to whom this policy pertains to, or any natural or legal person in a client relationship with the company and who has used or is actively using our products and services.

This policy provides an overview of how we collect, process, protect and use your personal information, and informs you of your rights under the Privacy Act 1988 (Cth) (“Privacy Act”). You should read this policy in conjunction with the other disclosure documents available on our website. This privacy policy will be updated from time to time. We encourage you to regularly check our website for any updates.

This privacy policy is available for free on our website and any updates to this privacy policy will be uploaded as necessary onto the website. Check the date of each privacy policy to ensure that you are accessing the most recent edition.

1 - INFORMATION WE COLLECT
We collect personal information from you in the course of providing our goods and services. Personal information is information about an individual. It is important to understand why and how we collect and use this information. We may gather data from you such as your:

  • Name.
  • Age and Date of Birth.
  • Physical Address.
  • Other identification details.
  • Details of remittance receivers.
  • Contact details, including Telephone Number and Email Address; and
  • Other related information as reasonably necessary to fulfill our obligations or directly related to services and products provided by us.
  • Information relating to your payment details for the money transfer.

We also collect general information related to your use of our services. Please see the website policy for more details.

2 - PURPOSES OF COLLECTING INFORMATION

We collect personal information to assist in providing you services and to comply with our legal and regulatory obligations. These purposes include:

  • Assisting us in providing remittance services to you.
  • Verifying your identity.
  • Assisting us in conducting our Know Your Client (KYC) procedures.
  • Contacting or notifying you as necessary.
  • Dispute and risk management.
  • Fulfilling our relevant legal obligations, including those outlined in the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (“AML/CTF Act”); and
  • Assisting relevant regulatory and legal enforcement bodies in conducting their duties, including but not limited to ASIC and AUSTRAC.

3 - HOW WE COLLECT AND DEAL WITH INFORMATION

We generally collect information in the course of your dealings with us, primarily through your use of our website and other associated platforms. We will notify you if we collect your personal information. Please see our website policy for more details.

We will not use or disclose any collected information unless you provide your prior written consent, or where the law/regulations or a court/tribunal order requires or authorises us to do so, or where such use and/or disclosure is reasonably necessary or expected to carry out our services to you. We may choose to disclose your personal information to the following parties in the course of providing our services:

  • Individuals or companies in our employment, whether staff or contracted, either in Australia or overseas.
  • Authorised agents of Flexy Remit.
  • Financial institutions and other comparable entities that are nominated by you to receive remittance.
  • Organisations which you request us to or any persons acting on your behalf, which may include your financial adviser, broker, solicitor, accountant, or any external services provider; and
  • Other entities to whom disclosure is reasonably necessary to facilitate the use of our services.

Where we need to disclose your personal information to overseas recipients, we are legally obliged to ensure that these recipients do not breach the principles contained within the Privacy Act, irrespective of which jurisdiction they are located in. These overseas recipients are in Kenya and Ethiopia, Malaysia, Uganda, United Arab Emirates, Djibouti and So on.

Flexy Remit will never collect sensitive information without your prior written consent, or where the law/regulations or a court/tribunal order requires or authorises us to do so. We will do our best to collect sensitive information from you directly, but if we do need to collect it from another source we will notify you as soon as practicable that we have done so. In the event that we do collect your sensitive information, we will notify you as soon as reasonably practicable, or otherwise ensure that you are aware of our collection of your sensitive information.

4 - PROCESS FOR ACCESSING AND AMENDING INFORMATION

Pursuant to our obligations under Australia’s privacy laws and regulations, we will endeavour to ensure the information we collect and deal with is correct, relevant to the services we provide and up to date.

Under the Australian Privacy Principles, you are entitled to access and/or correct your information by emailing us at info@flexyremit.com or calling us at 03 8610 6323. We will process your request as soon as practicable.

However, we cannot provide you access to this information if doing so poses a serious risk of injury, would negative affect the privacy of others, is unlawful or forbidden by a court/tribunal, or if doing so might materially affect any disputes or actions between us and you or any other third party.

In some circumstances we may be able to provide you some information, but not full access. If we are unable to provide you full access to your information, we will provide you a written response as to why we have rejected your request.

If you have a complaint about how we have processed any request for your information, please see the “COMPLAINTS” section below.

5 - HOW WE KEEP YOUR INFORMATION SECURE

Your data is stored with us electronically. We keep your information secure by ensuring that we are fully compliant with our obligations under the Australian Privacy Principles and Privacy Act. The privacy of your personal information one of our priorities, and we take steps to protect your information from unauthorised use, disclosure or loss. These steps include controlling who can access and modify your information, implementing stringent cybersecurity protocols and regularly evaluating these protocols to ensure that your
information is safe.

6 – COMPLAINTS
If you are unhappy with how your data has been handled, you have the right to make a complaint to us. All complaints go through our internal dispute resolution process. We aim to provide a resolution to all complaints within 10 business days of you making the complaint.

If you are dissatisfied with the process or outcome you are welcome to contact our compliance team to discuss the outcome here: Email: info@flexyremit.com or 03 8610 6323

If you are still unsatisfied, you can make a complaint to the Office of the Australian Information Commissioner (“OAIC”), an independent government body acting as the national regulator for data privacy.

 

Please see their contact details below:

GPO Box 5218, Sydney, NSW 2001

Phone: 1300 363 992

Website: www.oaic.gov.au

Email: enquiries@oaic.gov.au

 

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: http://www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.

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